Burger King has introduced an AI chatbot to support staff in US restaurants.
The system connects to employee headsets and runs on OpenAI technology.
The voice assistant, named Patty, listens during customer interactions.
It can detect polite terms such as “welcome”, “please”, and “thank you”.
The company says the tool helps managers understand service patterns.
The announcement triggered criticism on social media.
Many users described the technology as excessive workplace monitoring.
Burger King rejected claims that it scores individual workers.
A spokesperson called the system a coaching and operations tool.
Managers receive real-time insights to improve guest experience.
The platform also updates digital menus when items sell out.
It guides staff through food preparation during active orders.
The assistant can flag tasks such as cleaning the bathroom.
The system reviews drive-through conversations to improve order accuracy.
Five hundred restaurants currently test the headset technology.
All US locations should receive the platform by the end of 2026.
The rollout follows McDonald’s decision to remove its automated drive-through voice system last year.
